by / on November 11, 2009 at 12:22 am / in Uncategorized

Seth Godin: Upside vs Downside

Seth Godin Makes a stunning observation about the effort that goes into making a customer’s experience great vs. making it just not horrible Here’s a rule that’s so inevitable that it’s almost a law: As an organization grows and succeeds, it sows the seeds of its own demise by getting boring. With more to lose and more people to lose […]

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